FAQ

Payment Information
Notice: All payment must be made in 10 days after your purchase

Payment methods accepted:

(1) Paypal
Paypal is the fast way and free way to pay. You can send funds and echeck directly to 1koopay@gmail.com from a verified bank account or by using a credit card.

 

advantages:

• Payment is traceable.
• Is immediate and convenient.
• Does not require you to use your credit card online (you can transfer directly from your bank account).
• Does not require you to use your credit card online (you can transfer directly from your bank account).

(2) Credit Card
We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without paypal account can also pay through paypal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), and we are not disclosed any of the card details. We are only informed of the confirmation that your transaction has been approved. Paypal are highly secure has a permanent fraud and protection team.
Advantages:

1. Payment is traceable.
2. Payment is Immediate and convenient.
3. Provides limited liability coverage.

For additional information regarding, please visit them at www.Paypal.com

(3) Western Union money transfer
Please tell me the Control No. for 10 digitals after you send out money. It's very important.Contact us to ask details payment information.
About western union payment, you can view their website and use your Visa Card Send money very fast. http://www.westernunion.com

(4) Wire Transfer
For a wire transfer please use the following bank details to make a successful wire. Once the transfer has been complete please send to us via email a copy of the transfer slip to the email address:chinaekt@gmail.com.
Beneficiary's Bank: China Merchants Bank,H. O. Shenzhen, China
SWIFT CODE: CMBCCNBS
Beneficiary's a/c no:6225800210188982
Beneficiary: CHENG YANG

(5)MoneyGram Transfer
Please tell me the reference NO. It's very important. You can get your dress in 20-25 days by this way. Contact us t o ask details payment information.
you can view their website to know how to payment by Moneygram, as follow:
http://www.moneygram.com

 

General Questions:

1)How to Choose a Wedding Style
Everyone thinks they know how to buy a wedding gown. What most women don't realize is fabrics, style and measurements can influence the style of wedding dress that best compliments a particular body type.
FULL FIGURED WOMEN
If you are a full figured woman the best silhouette is an A- Line. A-line lengthens the whole body without drawing attention to your waistline. The empire waist is another good choice. The empire is narrowest just below the bust and conceals your waist and hips.
Many plus size girls tend to purchase wedding gowns that cover a lot of skin. If religion isn't an issue don't be afraid to show some skin. Skin is sexy and showing your arms and neckline can often make one appear smaller.
Deep V necks and scoop necks flatter curvy figures and always look best on full figured women.
PETITE
A-line wedding dresses are also flattering on a petitewomen. As we stated earlier it lengthens the body. Sheaths seem to shorten a small body even more. Stay clear of very full skirts. You want to keep your wedding dress in proportion to your body.
Be careful with strapless.
A petite woman may have to lift her arms to reach up to her new husband.
A cap sleeve gives the feeling of a strapless gown and also serves a practical purpose in holding the gown in place.
LARGE BUST WOMEN
Off the shoulder gowns look wonderful on a full bust. It draws our attention upward, emphasizes the shoulders and minimizes the chest. Keep your skirt narrow. Wearing a full skirt will make you look large on top and bottom. BOTTOM HEAVY
Women who are larger through their hips and buttocks should look for a wedding dress that focuses on their upper body preferably with a full skirt. Show your arms back and bustline.
Corset style bodice with lacing will highlight your upper body. We want to draw attention away from your hips. Avoid pleats or gathered fabric around the waist.

2)Can I see fabric swatches before ordering? 
We do have fabric swatches available for purchase of only $15 per fabric type such as satin. You may see our color chart for more information.

3)Do you know where I can buy nice veil, gloves and petticoat go with my dress?
Yes, please visit our wedding accessories page by clicking here for more help with them to match your fabulous new dress.

4)When can I receive the dress?
Generally speaking, the custom-made process will be finished in 20-25 days. And it will take 5-7 business days to ship the dress by EMS/DHL

5)Will I be charged custom?
Don't worry about it. We will mark the dress as a gift or sample on the parcel, so you needn't to pay any custom.

Dress questions:

1)Can I order a gown and return it if I don't like it?
We will do our best in helping you choose the right gown for your occasion. Our gowns are custom-made and can't be returned or exchanged. So please let us know of any questions or concerns before ordering.

2)Can I have a gown made to my measurement?
Of course yes, as custom-made is our first concern. We can make the dress in your own size. You may send us your special measurements according to our size guide.

3)How to measure for your size
It is very important that proper measurements be taken before a gown is ordered. Start by carefully taking your measurements using our friendly size guide. For standard size, on average you will need to go up 1 or 2 sizes than what you normally where in sportswear or street clothes. Bridal gowns are meant to have a close fit to the body so they tend to be cut smaller than sportswear.
To measure yourself, you must be dressed in only a good fitting bra and underwear. To measure you bust, take the measuring tape around your back at bust level and over your nipples without pulling too tight or leaving too much slack. Do the same at your waist going over your belly button. To properly measure your hip, go around the fullest part of your buttocks, about 7-9 inches below your belly button. Compare these measurements to our size chart and you should have a good fit.

4)Can you make a dress according to the pictures I provide?
"Free Custom-made Service" is the special service supported by 1koo and product team. You can enjoy your favorite design with lowest price and luxurious fabrics using this unique service at 1koo.com. We'll make the wedding gown of Your Dreams Come True. Once you see a wonderful wedding gown/dress design picture, and you like to own one set of it. We are here to make this come true. We will also add/remove/modify any desirable/undesirable items in the design that you like to change.
Step 1: choose the pictures of the wedding dress need us to make. (Note: it'll be better providing front, back and detail pictures of the dress. The pictures should only be .jpg format and less than 2MB in total)
Step 2: Send the pictures or the link page to chinaekt@gmail.com .This email address is being protected from spam bots, you need Javascript enabled to view it with the title "To 1koo.com: Request for Custom-wedding dress service.". You can write down any of your ideas in the email.
Step 3: After receiving your Email, 1koo.com will review it carefully and reply you as soon as possible to give you a reasonable price if we can make it for you.

5)How should I clean my beautiful wedding dress?
First of all, ALWAYS get your dress cleaned after wearing.  If it is not cleaned in a reasonable amount of time after wearing a yellowing of the fabric may result from prolonged storage.  ALWAYS take your bridal dress to a professional cleaner that specializes in bridal dresses.  Your normal cleaner may damage the precious dress by using the wrong chemicals.

6)Is the color of the picture display the same color as the dress?
Not always.  Your monitor and color correction utilities may change the colors.  Different brands, lighting in the room, and other variables can also make your eyes receiving different color information.  Do not use pictures and magazines as color swatches since different brands of ink on different types of paper may have different feel.  Ask the store to show you sample swatches and allow for slight dye-lot difference.

Order Questions:
1) What does "rush order" mean?
Place a Rush Order for an additional $20 and cut in half the time it takes for your dress. So a dress that takes 7-10 days to finish the dress, and will arrive in 15 days on a Rush Order by our express service.

2) How will I know my dress is on its way?
If you give us a valid email address, you will receive an email with a tracking number when your dress is shipped. You can also check the status of your order anytime.